Request a refund for your paid plan
Use the term on your order to find the request window. Send your request within that period from purchase. Bonus subscription months do not change the guarantee attached to the paid term.
The window for each term
| Paid term | Window from purchase |
|---|---|
| 1 month | 3 days to request a refund |
| 3 months | 7 days to request a refund |
| 6 months | 10 days to request a refund |
| 12 months | 30 days to request a refund |
Send the order information
- Open a WhatsApp conversation with franceiptvmax.
- Provide the purchase date and payment reference.
- State the paid term and screen count, and say that you are requesting a refund.
- Keep the conversation and the response with your order records.
Separate player purchases
An app license bought directly from its developer is a separate transaction. If your annual franceiptvmax order included the IBO Player Pro year, mention that benefit so the request can be matched to the purchase concerned.
Receiving the payment
The payment reference and refund route are discussed on WhatsApp. The payment service can affect when the amount appears, so this page does not promise a fixed processing time. This commercial guarantee does not remove mandatory rights provided by law.